We need to process your personal information to provide you with our services. By accepting our Terms & Conditions you are confirming that you have read and understand this policy including how and why we use your information. If you do not want us to collect or process your personal information, you should not use our services.

Registration, Service Usage: To use the Rag Bag system you need to provide us with the name and address of your organisation, a main contact name, telephone number and email address. You may review, change, or remove that contact name and email address by contacting us. Additional information, such as an additional collection address, contact name, telephone number and email address, may also be necessary for us to continue to provide an efficient collection service.

On occasion, Rag Bag may need to contact you. Primarily, these messages are delivered by email or by telephone and are necessary to provide you with support or for transaction-related purposes.

We respect your privacy. Rag Bag will not disclose your name, email address or other sensitive personal information to third parties. We use your information to provide and improve the service we offer and for billing and payments.

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received. Your data will not be transferred outside the UK.

Rag Bag will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active, or as needed to continue to provide our services to you. If you no longer want Rag Bag to use your information to provide our services to you, you may close your account. Rag Bag will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws).

Where you have provided your consent, you have the right to withdraw your consent. You can choose to withdraw your consent to our processing of your information and your use of our services at any time by emailing info@rag-bag.co.uk to request that your personal information be deleted, except for information that we are required to retain. This deletion is permanent.

We may amend or update this policy from time to time. If we believe that the changes are material, we’ll let you know by sending you an email.